Course policies

Information About Us, Scope Of Policy, Replacement sessions, Rescheduling a course, Refunds and Re-enrolments

Contents

PLEASE READ THIS POLICY CAREFULLY BEFORE USING THIS WEBSITE/APPLICATION.

1. INFORMATION ABOUT US

  • 1.1 AGORA CO-LEARNING SPACES PTE. LTD., is a company organized and existing under the laws of Singapore (UEN 202028118K) with its registered office address at 68 Circular Road, #02-01, Singapore 049422 (“Agora” or “We”).

2. SCOPE OF POLICY

  • 2.1 This Policy sets out how Agora will manage any requests for replacement sessions, rescheduling, refunds or re-enrolments.
  • 2.2 We believe that a simple, consistent, and clear policy benefits parents, students and education providers alike.

3. REFUNDS

  • 3.1 CANCELLATION BEFORE COURSE STARTS

    • 3.1.1 You acknowledge and agree that in the event that you cancel a booking for a Course prior to the commencement of that Course, the following refund policy will apply:

      (a) Cancellation occurs > 2 Weeks Prior to Course start date: we will refund 100% of the applicable fees

      (b) Cancellation occurs 1 - 2 Weeks Prior to Course start date: we will refund 90% of the applicable fees

      (c) Cancellation occurs <1 Weeks Prior to Course start date: we will refund 0% of the applicable fees

  • 3.2 CANCELLATION ONCE COURSE HAS STARTED
    • 3.2.1 You acknowledge and agree that you will not be entitled to any refund of any fees if Agora receives your refund request after the commencement of the applicable Course.
    • 3.2 You/your child will not be entitled to attend any replacement Session unless the full fee applicable to that replacement session is paid, subject to availability.
  • 3.3 MISSING A SESSION
    • 3.3.1 You acknowledge and agree that you will not be entitled to any refund of any fees if you / your child does not attend a Session.
  • 3.4 REPLACEMENT (”MAKE-UP”) SESSIONS
    • 3.4.1 You/your child will not be entitled to attend any replacement Session unless the full fee applicable to that replacement session is paid, subject to availability.
  • 3.5 Any refund will be applied to the same payment method used for the original purchase. Please allow 3 - 5 days for the transaction to be completed.
  • 3.6 You can notify us in person, by email or by telephone.

4. RESCHEDULING BY AGORA

  • 4.1 Agora shall not be liable for any non-performance or delay of any of its obligations that is impacted by a Force Majeure Event.
  • 4.2 Without prejudice to Clause 7.4, where a Force Majeure Event occurs, Agora shall use its reasonable efforts to:
    • 4.2.1 promptly notify you of the existence of the Force Majeure Event and the impacted Sessions;
    • 4.2.2 reschedule the impacted Session(s) (if possible); and/or
    • 4.2.3 arrange an alternative arrangement to make up for the impacted Sessions.
  • 4.3 You and Agora shall each bear the costs that they incur as a result of the Force Majeure Event.

5. DEFINITIONS

  • 5.1 For the purposes of this Privacy Policy, the following terms shall have the following meanings:
    • 5.1.1 “Force Majeure Event” means any of the following events or occurrences: acts of God, governmental act, war, fire, flood, explosion or civil commotion, unavailability of the Education Provider, teach or Agora personnel, unavailability or unsuitability of the applicable Site, or any unforeseeable event that prevents Agora from performing its obligations.
    • 5.1.2 “Session” means an education session booked through the Agora platform.
    • 5.1.3 “Course” means a series of Sessions that make up an educational programme